Any charges in additional to tutor administration fee?
除導師費用外，我還須繳付其他額外的費用嗎?

Parents only require to pay tutor administration fee. No other charges or intermediary fee.
家長除了繳付基本的導師費用外，並不需繳付其他任何費用，包括導師的介紹費用。

Are the language lesson fees suggested by www.languagemama.com standardized?
網站內所訂立的各類語文班之學費，請問是不是必須跟隨的？

Lessons fees listed on Language MaMa are references for parents and tutors. Actual fees are to be agreed by parents and tutors; Language MaMa has no right to raise objections.
本公司所提供的各種語文班學費一覽表，只供家長及導師雙方作參考之用。因此，實際的導師費用是由家長及導師雙方互相議定的，本公司是不會提出任何異議的。

If I wish to change the lesson time schedule after confirmation of lessons, what steps to follow?
如我在個案確認後要求更改上課時間，我要怎樣做？

Provided you notify Language MaMa 48 hours prior to the original lesson by calling our hotline from Monday to Friday 10 am to 6 pm and Saturday 10am to 1pm, our officers will arrange the necessary schedule change. You may also fill in the details at 'contact us' on the website and we will contact you at the earliest.
你可以透過Language MaMa之熱線，於星期一至五上午十時至晚上六時及星期六早上十時至下午一時，致電有關職員，安排更改補習時間，惟家長應最少提早於48小時前通知我們。你亦可透過網站內的「聯繫我們」，填寫表格，我們會盡快與你聯繫。

How to search for decent prized and experienced tutors?
怎樣可以找到學費便宜、經驗豐富的導師？

Tutors' fees are set according to the type of lessons, student backgrounds, tutor qualifications and teaching experiences. Even if tutors' willingness to accept lower fees, Language MaMa would not suggest parents/students to lower much the tutor fees as this may narrow down the choice of quality tutors. Good tutors normally charge according to market standard or higher; even of parents/parents successfully hire a good tutor lower than market standard, the tutor may not accept the lower fee for long. We suggest parents/students to offer tutor fees at market level or higher to ensure the quality of one-to-one tuition.
導師學費一般根據課堂類型，學生程度、導師學歷及教學經驗釐定。即使部分導師願意收取低廉學費，Language MaMa亦不建議家長／學生把學費定得太低，否則可選擇的導師必然減少，質素亦有可能有所偏差。此外，經驗豐富的導師一般會收取公價或高於公價的學費，即使家長／學生幸運地找到學費較便宜的導師，亦難以保證導師會否長期接受低於市價的學費收費。
因此，我們奉勸家長／學生，為確保導師質素，請以學費市價、甚至高於市價招募導師，否則難以充分發揮１對１教學之作用。

When should I pay the tutor fee?
我應該如何與導師結算學費？

Parents/students should pay the tutor daily/weekly/bi-weekly. Since lessons are one-to-one and flexible, we would not suggest monthly payments as disputes on fees may arise. Parents/students should set up a lesson record to be signed up by tutors at each lesson to avoid misunderstandings later on.
家長／學生應每日／每周次／每兩周次繳付學費予導師。因應１對１導師之上課彈性，我們不同意家長／學生每月結算學費。 為使雙方避免在學費上減少不必要的爭拗，家長／學生應與導師制定上課簽到表，每次上課都必須紀錄，以使雙方保持良好關係。

Any employer-employee relations between parents/students and tutors?
我與導師是一種僱傭關係嗎？

Tutors offer parents/students an independent contractual service, and the contacts of the two parties are introduced via Language MaMa. Parents/students are only required to pay tutors' fees and without MPF or employee compensation insurance since there is no employer-employee relation.
家長／學生與導師是一種獨立聘約形式之合作關係，簡單而言，家長／學生與導師透過Language Mama取得彼此聯繫，導師向家長／學生提供語言學習服務，而家長／學生則支付該服務之費用。因為，雙方並非僱傭關係，故此亦無須為強積金供款或購買勞工保險。

If a tutor's performance is unsatisfactory, can parents/students request for a change of tutor and refund of first 2 weeks' tutor fee deposit?
如果對導師的表現不太滿意，請問可不可以要求你們替我更換導師及退回首兩個星期之導師費？

Parent/student should first discuss with the tutor if unsatisfied with the lessons since it is the parent/student choice for the tutor. If the problem cannot be resolved, the parent can request Language MaMa for a change of tutor during the first week; only 2 changes are allowed in total. If the replacement tutor's fee is higher than the original tutor's, the parent needs to pay the difference, and if the replacement tutor's fee is lower than the original tutor's, Language MaMa will refund the difference from the tutor fee deposit.
由於導師是由學生/家長自行挑選，故此如客戶對導師有任何不滿，應先行向導師表達意見，若問題仍未解決，可在上課的首星期內向本公司提出更換導師之要求。由於家長是按照自己的要求而選擇導師，故此本公司只限更換導師兩次，而不允許無限次更換導師。假若家長選擇的新導師的時薪高於原來導師時，家長亦需要繳付導師費之差價，但假若新的導師費低於原來時薪時，本公司承諾退回貴客戶多付的導師費按金。